Job Summary:
Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
Responsibilities
Technical Support
· Responsible for technical niche repairs on mission- critical datacenter systems requiring sophisticated analytical problem solving techniques to identify cause.
Reporting
· Reviews specialized contractual reports and activities.
Site Maintenance
· Supervises the site maintenance and up keep of IBX infrastructures according to Equinix global standards.
Assess Alignment to Policy
· Ensures all repairs performed on all IBX infrastructure are according to the manufacturer’s guidelines and standard methodologies
Complexity & Problem Solving
· Aids in root cause analysis and in repair of specialized failed critical components.
· Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues.
· Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.
Teamwork & Interaction
· Liaises with design partners on design changes.
· Improves relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
· Adapts style to differing audiences and often advises others on difficult matters.
Design
· Validates design criteria for new principal power installations (e.g. single power source)
Typical Degree & Years of Experience
Typically requires a minimum of 5 years of related experience with a Bachelor’s degree in Electrical Engineering; or 3 years and a Master’s degree in Electrical Engineering
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