Job Purpose
The Transaction banking transformation role will establish, drive & optimise workflow best practice, processes and operating framework across sales, product, implementation & customer service. The role will support a culture of continuous improvement and optimization of business process that is critical to deliver business performance. We are looking for a customer centric professional with strong business process & project management skill set to join our regional implementation & transformation team. The person will lead, orchestrate and motivate wide range of stakeholders to drive process re-engineering initiatives. The person will work close collaboration with various functions with TB and outside TB across APAC region.
Successful candidate will be responsible for driving the transformation strategy (people, process & technology); orchestrating an aligning stakeholders across sales, product, implementation, operations & supporting function.
Job Responsibilities
- Define transformation roadmap across key areas such as business process re-engineering, digitalization and organizational redesign aligned to strategic objectives and partner with key stakeholders for delivery.
- Design and institutionalize a framework to enable value based and customer centric prioritization to transformation initiatives across front & back office areas.
- Lead implement and control process standardization programs using appropriate process management, project management & change management techniques.
- Perform process mapping and quantitative analysis to identify value-added, non-value-added activities and wastage within operations. Determine optimal process, implement and drive operational excellence.
- Benchmark with industry best practice and next practice to strive for best-in class process model delivery.
- Forge partnership with respective process owners at country & regional level. Collaborate with key stakeholders to establish and maintain continuous improvement program that measures and improves process efficiency & process maturity using leading industry standard i.e. Six Sigma/Lean/TOC/CMMI.
- Identify and enable workflow and resource automation to reduce manual effort & handoffs.
- Identify various initiatives, define the project charter that will help in implementing process improvements that will eventually address the gaps and transform into a new model.
- Become an integral part of the project working group to steer the team to implement project objectives.
- Lead the development of a quality culture across transaction banking & operations through training, mentoring & knowledge sharing.
- Review & refine processes from time-to-time to keep it fit-for-purpose.
- Recommend digital solutions to achieve process efficiency.
Job Requirements
- Strong working experience in business transformation and/or in operational excellence function in the financial services industry.
- Strong process re-engineering and process modelling experience.
- At least 10 years of working experience in managing business process re-engineering initiatives, experience in handling transaction banking process re-engineering is essential.
- Customer journey-based approach to operational transformation is essential.
- Ability to interact with wide range of stakeholders across all levels, junior to senior level management.
- Strong customer centric mindset, analytical & creative in problem solving
- Excellent proficiency in English language
- Ability to lead a project or initiative while collaborating with various internal stakeholders.
- Six Sigma or Lean or CMMI certification is essential
- Ability to conduct presentation comfortably to large groups
