The role of Credit and Collection Assistant, you will be responsible for ensuring that the AR collection targets are met, initiating collection calls with customer, facilitating customer payment, resolving customer invoicing disputes, escalating to credit and sales management when necessary.
Responsibilites:
- Responsible for the entire process of invoice submission to collection.
- Preparation of invoice and supporting documents for submission.
- Ensure proper signatory endorsement prior to submission.
- Submission of invoices via customer portal, email, post, or any other means required by the customer.
- Submission must be done within expected time.
- Regular follow-up with customer on payment status
- Preparation and maintaining of Account Receivable (AR) aging report to ensure up to date collection status.
- Close collaboration with Sales, Finance, Credit Control, Management team to improve collection and meet DSO target.
- Maintain close communication with customers to resolve disputes or problems in a timely manner to ensure successful collection.
- Monitoring customer account details for non-payments, delayed payments, and any irregularities, proposing repayment plans as needed.
- Effective communication with customers, whether through phone calls, emails, postal correspondence, or in-person meetings, is essential to ensure timely payments.
- Provide additional support in other area of business when necessary.
Qualifications & Experience
- Minimum Diploma in Business Administration or recognized equivalent qualification. Candidates without a Diploma but with relevant work experience will be considered.
- Preferably with 1 year of relevant experience.
- Proficient in Microsoft office suite.
- Able to work under own initiative, capable of prioritising and managing workload.
- Well organised and attention to detail.
- Good written and oral communication skills.
- Experience in Account Receivable (AR) and Account Payable (AP) will be advantageous.
