Job function/role/description
- Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
- Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding
- Configure and manage softphone deployment for voice users at bulk
- Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)
- Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
- Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.
- End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
- Messaging and Collaboration expert for O365, Exchange hybrid and administration.
- Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.
- Create on confluence troubleshooting steps and how-to instructions
- Work well with others and collaborate with a positive can-do attitude
- Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
- Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise.
- Lead a team of Exchange engineers to handle end user tickets and ensure that SLAs are upheld. Fulfil the role of L3 support for complex issues or escalations from the team.
Basic Qualifications:
- At least 9 years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
- At least 4 years of proven experience to independently lead a team to fulfil organization and team objectives.
- Experience in financial sectors is preferred.
- Hands-on operational troubleshooting Messaging and United Communication (Exchange/Teams)
- Experience with Microsoft Teams Templates
- Familiarity with Azure admin centre and Teams admin centre
- Microsoft Certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate)
- Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups
- Microsoft Windows 10 operating systems.
- Microsoft Windows Server operating systems.
- Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.
- Power BI and Azure Dashboard
- Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect
- A conceptual understanding of routing/switching/QoS, DHCP, DNS, TCP/IP, subnetting, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
- Ability to explain technical information to non-technical users. Staying calm under pressure
- Ability to work collaboratively with others, take the initiative to troubleshoot issues, and offer guidance and recommendations for improvements
- Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Experience using ticketing systems like HPSM, Infinity or JIRA.
