Overview
Your duty is to always ensure the smooth running of our service area through managing, training, and developing the team. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.
Job Responsibilities
You will be responsible for the following:
- To work closely with team leaders to ensure daily smooth operation and department readiness.
- To provide or arrange for system and knowledge training and refresher courses for existing staff.
- Reporting officer to manage a team of ancillary staff and oversee their training and development plan in tandem with the needs of the service area.
- To develop and provide service training to new/junior staff and monitor service standards to ensure good patient experience.
- Able to lead and initiate in quality improvement project (e.g.: 6S, service improvement project).
- To review or create SOP/ process guide for ground workflows.
- Able to do resource and manpower planning, strategic planning, and paper writing.
- To orientate and induct to new staff.
- Ensures that staff are working in optimal conditions and are motivated at work.
- Perform any other duties assigned by reporting officer.
Requirements
- Minimum degree with 2 years and above of service related experience. Knowledge of healthcare operations will be advantageous.
- Diploma holders with at least 5 years of relevant experience may be considered.
- Experience in leadership.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.
