Responsibilities:
- Oversee the whole process of service cum maintenance workflow
- Front line contact with client representatives on all service/maintenance related issues
- Liaise with internal stakeholders on the delivery of resources and work scope to customers
- Lead a team of service team members
- Oversee the hiring of new candidates
- Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
- Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
- Manage day-to-day client interactions and expectations for optimal results
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
- Possess a knowledge base of each client's business, organization and objectives
- Be responsible for operationally managing multiple aspects of the team.
- Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
- Perform a wide variety of technical and non-technical tasks
Requirements:
- Nitec in Electrical/Electronic Engineering with at least 5 years working experience
- Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
- Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
- Technology savvy (hardware & software)
- Excellent problem solving skills
- Strong verbal and written communication skills
- Must be a team player
- Customer service and business orientated with good initiative and adaptability
- Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
