- Managing project hotline & attend to customers' calls.
- Handling and resolving conflicts, feedback, complaints pertaining to the project and any other ad-hoc duties as directed.
- Experienced in the field of public relations and possess appropriate qualifications likewise.
- Effective in both spoken and written in English.
- Ensure that matters relating to public relations efforts, complaints and feedback are promptly attended to, and every case is properly concluded and closed, and all details of the cases documented.
- Provide admin support to the project team and department to ensure the smooth running of the department operations.
- Attend project meetings in relation to PRO duties.
- Develop and maintain administrative document control processes for the efficient management.
- Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department.
- Perform data-entry, recording, printing and filing duties.
- Undertake any ad-hoc admin projects/duties as required.
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