Job Description:
- Facilitate the claims procedure between the insurance companies, loss adjusters, lawyers, clients and relevant parties by evaluating, negotiating and settling the resolution of all classes of claims
- Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction
- Monitor the status of the claims; and provide updates to the manager
- Interpret the insurance policy and apply the terms and conditions to the exposures presented with each assigned claim
- Register claims accurately and timely to ensure all data is captured within the relevant platforms
- Provide updated claim reports internally and to customers (when requested)
- Advise clients on general queries and insurance issues
- Perform other ad hoc duties as required
Job Requirements:
- Diploma/Degree in any field
- Possess a Certificate in General Insurance and Health Insurance, Diploma in Insurance or equivalent.
- Able to work independently
- Be proactive in taking initiatives
- Positive work attitude; good team spirit
- Good communication, problem-solving, analytical and negotiation skills
- Able to work within tight timelines
- Meticulous, organised with good time management
- Proficient in Microsoft Office
** Working hours: 5-day week; Monday-Thursday 8.45am to 6.00pm; Friday 8.45am to 5.45pm
** Others: Medical insurance; Performance bonus
