Roles and Responsibilities
Job Purpose:
We are looking for a responsible Traffic Coordinator to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.
Job Description:
· Handling all incoming and outgoing shipments
· Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)
· Handling LCL documentation
· Monitor vessel schedule via PSA PortNet, SATS or SIA
· Ensure all customers’ standard operating procedures are followed and updated
· Liaison work with drivers, customers, external vendors and etc
· Manage all customer enquiries
· Resolve operational issues encountered
· Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation
· Meet compliance at all times
· Perform any ad-hoc tasks/projects as assigned
Requirements:
· Minimum 1 year experience in Customer Service (Transportation Industry)
· Familiar with PSA PortNet, SATS or SIA
· Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)
· Strong communication, presentation and customer service skills
· Reasonable knowledge of Singapore roads, yard and port operations
· Ability to perform under a fast-paced and performance driven environment
· Able to work independently with pro-active attitude
· Ability to communicate with one other languages a plus
· Good communication and customer service skills
Alternative, can email your CV to [email protected]
