Responsibilities
• Oversees the day-to-day operations of a cosmetics department or store, often within a mall or department store.
• Overseeing the sales of the store, tracking profits, and working the products or sales counter when necessary.
• Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for staff.
• Offer training/ coaching and development of staffs to provide optimal level of customer services and ensure achievement of all sales goals.
• Mentor and coach Beauty Advisors on product knowledge, performance, KPIs, and service behaviors.
• Manage and execute all customer events held at store.
• Review the status of the customer registry and ensure that customers are satisfied.
• Oversee all aspects of the Sabon business and maximize retail sales.
Customer Service and Sales Performance
• Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.
• Meet sales targets by understanding customers' needs, providing expert knowledge across categories.
• Communicate and support all team members to achieve set objectives.
• Aware of targets and use product knowledge and selling skills effectively to achieve set target.
• To ensure flexibility and good team relationship.
• To undertake specific tasks as given by the Counter Manager.
Requirements for Counter Manager
• Minimum of 2 years as a manager of a cosmetic retail team or single store location in a luxury or retail environment.
• Motivated team player with cheerful disposition and strong desire to achieve
• Possess good communication skills and be sales driven
• Comfortable to work in fast paced environment
• Must be able to work retail hours (i.e. shift work, public holidays and weekends)
• GCE ‘O’ level and above
• Ability to converse in both English and Mother Tongue is an advantage
