What do we expect from you?
- To audit all daily income that has been received by the hotel and to ensure that all relevant revenues such as Rooms, F&B and other revenues, are correctly and completely recognized and recorded in the General Ledger accounting system.
- To be responsible for all daily revenues and statistics of the hotel.
How your day looks like?
- Prepare and distribute the Daily Revenue Reports to the Hotel & F&B management Team
- To review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting, and to report any deviations from hotel policies and procedures.
- Review on a daily basis the Night Manager’s report:
- Guest in-house rate check report, variance must be explained by FO
- Complimentary and House use room to come with appropriate supporting document
- Guests checked out with open paymaster accounts (Guest Ledger)
- Guests in house with credit limit exceeded (High Balance Report)
- Revenue adjustments
- Check market segment report.
- Periodically conduct training for Front Office staff.
F&B:
- To verify that all F&B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.
- Audit F&B outlet checks void for explanation and approval by the Outlet managers or Assistants.
- Review all house use and entertainment checks, ensure that they are properly signed.
- Investigate all discrepancies and make necessary adjustments (if any).
- Periodically conduct training for F&B Team.
OTHERS:
- Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.
- Ensure POS and Opera are balanced.
- Ensure audit compliance.
- Account for Other departmental revenue (eg. Telephone, Car Parking)
- To be ready and responsible when assigned to perform any other duties as designated by higher management.
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends- fun, energetic, whimsical, upbeat, “wink", casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win- Original, cutting edge, new, "outside the box”; open to new possibilities, different.
- Right here, right now- Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
