Account Managers serve as the primary client contact and project manager, and are responsible for ensuring deliverables are met to standard and timelines. They are part of the Client Services team, which is responsible for overseeing and supervising all client activity, including managing, developing, and growing client relationships within their portfolio for retention and growth of the client base.
The PR Account Manager should be familiar with the media landscape in the region, has the ability to identify and secure stories of interest for clients, and assume the role of the client's trusted partner.
Client
- End-to-end management of client projects, ensuring delivery on time, on budget and to agreed quality standard
- Be the client’s “trusted advisor” – Maintain a functional, day-to-day relationship with clients
- Support in the creation and implementation of clients' marcomms plan, specifically public relations and media communications
- Conceptualise relevant story ideas and secure media interests
- Nurture accounts to drive organic revenue growth through development planning
Company
- Maintain positive working relations with colleagues, agency partners and suppliers globally to ensure the product/service delivered is aligned with clients’ requirements
- Build and maintain positive relations with relevant media and industry stakeholders
- Ensure Fifth Ring processes and procedures are followed at all times
- Provide the business development team with relative support as required
- Manage the financial health of jobs, including performing regular budget checks and resourcing capacities
- Support Fifth Ring’s marketing activities as necessary
Colleagues
- Guide and mentor junior colleagues with their day-to-day tasks as well as their professional development
- Work effectively with the Traffic Manager to ensure client requirements are being met
- Cultivate and rely on extensive informal networks inside and outside the agency to solve problems
- Support colleagues in all Fifth Ring locations through proactive consultivity, creativity and visibility
- Other duties as appropriate and as assigned, in agreement with line manager
Essential
- Minimum 4 years of experience in marketing communications agency space, ideally in B2B PR and media relations
- Strong written and verbal English communication skills
- Established positive relationships with relevant stakeholders in the industry, including media
- Experience managing complexity and nuance from a marcomms standpoint, with a clear attention to detail and demonstrated ability to create clarity out of chaos
- Work with delivery teams across timezones to create and execute plans that meet clients’ business objectives
- Manage resources with effectiveness and efficiency, delegate responsibilities as appropriate
- Effective client management skills, including active listening, attention to detail, troubleshooting and proactively management of relationships
- Ability to maintain composure under adversity and exercise independent and fair consensus-building skills when conflict arises
- Good knowledge of Microsoft Office
Desirable
- Degree in relevant field (ideally in communications, public relations, marketing communications, business management, or a related subject)
- Business development experience
- Relevant target industry knowledge
- Ability to work independently as well as in a team environment
