OPERATION MANAGER

Job Responsibilities:

• Oversees the day-to-day work and operations of branch to ensure adherence to organization guidelines.
• Control operating expenses and keep within the approved budget.
• Recommend investments that will achieve sustainable cost savings and process efficiency improvements.
• Ensure the implementation of approved SOP’s within the approved budget of resources allocated for the operation.
• Review the performance KPI’s and operating expenses. 
• Initiate the review of operations (KPI’s and Operational issues) with the principal’s representatives and schedule the reviews to take place on a regular basis.(weekly or monthly, depending on the requirements of the principal and the complexity of the operations)
• Attend to specific issues and concerns, raised by the Principal, in a timely manner.
• Prepare and recommend business and budget plans for approval by the management.
• Initiate cost saving projects with emphasis on improved processes, line efficiency gains, reduced wastage or increased automation so as to reduce cost, improve quality and increase productivity.
• Monitors operations staff work performance. Coach subordinates on important aspects of work performance, and where appropriate recommends development plans promotion or further improvement in areas of poor performance.
• Ensure a clean, safe and hazard free work environment in all areas of the business.

Requirements:

• At least 5 years experience in operation or in a relevant field.
• Strong knowledge in WMS system.
• Well verse in computer application eg. Word, Excel & PowerPoint.
• Customer Orientated and Strong Customer Relationship.
• Possess leadership skills and able to impart skills and coaching to staffs.
• Planning, organising, delegation and analytical skills.
• Project management and implementation skills.
• Excellent verbal and written communication skills, especially in English.
• Prior experience in direct selling organization will be advantageous.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities