The Store Manager oversees the entire operations of a store. S/he is responsible for driving the store's sales performance and service performance. S/he also engages in innovation and productivity initiatives for the store. S/he is responsible for developing business opportunities, managing the operational and service excellence plans.
In order to drive seamless customer experience across channels, the Store Manager oversees the order fulfillment processes for customers in store. Operating in a fast-paced, diverse and customer-centric store environment, the Store Manager is a resourceful, driven and a service-oriented leader who is able to multitask and manage store operations effectively. S/he also possesses strong people management skills and is able to engage with management and key stakeholders.
3 best things about the job:
• Great central location to work at -- work in a visually-inspiring showroom full of beautiful products with great craftsmanship in one of the most iconic shopping malls in Singapore.
• Fun and collaborative colleagues - To work with a close-knitted team that promotes teamwork and empowerment to provide impeccable customer service.
• Great exposure to all aspects of a business - To work with a diverse back-of-house team to improve and problem-solve store and service matters.
Responsibilities:
- Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
- Collaborate with management to develop budget and evaluate business financial performance regularly.
- Build a CRM programme for the team to establish rapport and cultivate relationships with customers.
- Monitor merchandising presentation and visual display
- Develop and ensure follow-through on a service recovery framework for crisis management
- Ensure business continuity management in retail operations
- Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Manage all controllable costs with a view to maintaining profitability.
- Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
- Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Requirements:
- Diploma or Degree in Business Management, or any related field
- 3 – 5 years of retail experience
- Proven track record of attaining sales target, success in strategic planning and problem solving
- Engaging, positive and motivating communication skills
- Customer-focused with strong communications and interpersonal skills
- Strong leadership and organizational skills
- Knowledge of retail management and procedures
- At least 2 years of experience in managing a team
