Our Client is one of the leader in the banking space, they are hiring a Reseacher to enhance customer experience.
Location: Central
Salary: $7000
As a CX Research & Insights Analyst, you will play a critical role in helping the team in the following key areas:
Market Research and Analysis:
- Conduct thorough market research (either quantitative or qualitative, through primary or secondary research) on financial trends, economic indicators, and industry developments.
- Gather data from various sources, including market reports, financial publications, and databases, to gain comprehensive insights into market conditions.
Data Collection and Interpretation:
- Collect, organize, and manage large datasets related to financial markets, economic indicators, and customer behaviours
- Utilize analytical tools and methodologies to interpret data accurately and derive meaningful insights.
- Continuously explore innovative ways to enhance data collection, analysis, and reporting processes.
Insights Generation:
- Develop insightful reports, presentations, and dashboards that communicate research findings and insights effectively.
- Translate complex data into clear, actionable insights to support decision-making by senior management and stakeholders.
- Collaborate with cross-functional teams to integrate research insights into strategic planning and business development initiatives.
Qualifications:
- Minimum Bachelor's degree in Business Administration, Statistics, Finance, Economics, or a related field (Master's degree preferred).
- Proven experience (at least 2 years) in customer financial research, market analysis, or a similar role within the banking or financial services industry.
- Proficiency in utilizing data analysis tools and software (e.g., Excel, SPSS, Q) to extract, manipulate, and visualize data effectively.
- Some proficiency in using Qualtrics experience management platform, for creating surveys, dashboards & data analysis is preferred.
- Strong analytical skills with the ability to interpret complex information and present findings in a structured and understandable format.
- Excellent communication skills, both written and verbal, with the ability to articulate findings to diverse audiences.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)
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