Junior Business Analyst (Bank) - Ref: MY

Job Description

• Create a business requirement document that summarizes business requirements in detail by;

1. Understanding and analyzing the Payment & Collections current business opportunities, business processes, procedures, customer requirements, operational and system restrictions, regulations with other working group members in the region
2. Gathering and conducting data analysis to ensure our business requirements are accurate based on the data
3. Sharing and confirming whether our business requirements are feasible and adequate from other working group perspective (Business/sales, Product, Systems, Operations, compliance/regulatory requirements, Financial Crime, Treasury etc.)
4. Creating supporting documents and key deliverables accurately and professionally, but user-friendlily to obtain sign-offs from senior stakeholders and working group members on time

• Present business documents to wider audience (e.g. Systems, Operations, Compliance, Financial Crime, Business etc.) to provide comprehensive understanding to them on our requirements

• Participate in Fit & Gap analysis sessions and review deliverables from System working group (e.g. technical documents) to ensure our requirements are well understood by Systems.

• Establish regional operational procedure/product guides for local TB teams to follow with Operations, Systems, Financial Crime, Treasury team and TB teams.

• Manage regional product risk assessment procedure with in-country TB members and regional risk assessment teams.

• Make a Product working group project plan and lead/manage regular Product working group discussions.

• Monitor and manage project tasks/progress for Product working group members (The Bank's branches and Partner Banks) and other stakeholders for on-time project implementation.

• Manage project issues for Product working group with Partner Banks including follow-ups with the teams. Escalate issues to senior members and/or management in a proper manner if any.

• Make the necessary reporting to PMO (Senior management meeting, regular WG meetings etc.) for project updates.

• Plan User Acceptance Test phase

1. Create UAT test plan and test cases
2. Conduct UAT test cases to validate the result

• Prepare and provide user training / knowledge transfers to stakeholders (TB team, operations, sales etc.)

• Be a Liaison for all Product WG members (for any enquiries, consultations, requests, escalations etc.)

• Manage documents, reports and deliverables (signed documents etc.) including establishment of its safe-keeping protocol within Product working group.

Job Requirements

• In depth knowledge of Transaction Banking products (Nice to have).

• Data analysis & business process mapping

• Excellent analytical, mathematical, and creative problem-solving skills

• Communication and interpersonal skills with the ability to communicate with people with different culture, background and language.

• Excellent listening, interpersonal, written, and oral communication skills

• Team player that values working in a multicultural environment.

• Logical and efficient, with keen attention to detail

• Highly self-motivated and directed

• Ability to effectively prioritize and execute tasks while under pressure

• Highly responsible to fulfil tasks by self-managing tasks and address issues with the support of senior colleagues when the need arises.

• Open minded to technical matters / discussions / documents.

• Experience working in a team-oriented, collaborative environment

• Good proficiency in MS Office applications (Word, Excel, and PowerPoint).