Role and Responsibilities
- Responsible for the effective operation of the Mechem Sample and OPS Management group. Plans, schedules, and organizes necessary resources to ensure appropriate effectiveness of sample/sample kit logistical challenge in but not limited to: receiving, sample entry, and client service representation. Implements department policies to maintain facilities and equipment.
- Schedules logistic and/or sampling team, assign and optimize resources, identifies needed resources and coordinates the appropriate acquisition of facilities resources as applicable.
- Ensures that all entries into eLIMS are accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
- Assist in data entries into eLIMS; Accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines.
- Develops appropriate training plans, assures that staff is trained and proficient in all phases of Sample Receiving, Sample Entry, Client Services Representation, eLIMS utilization and any other Client Service applicable function as needed. Generates training modules, as needed.
- Provides metrics analysis and updates for distribution to staff and leadership.
- Carries out process improvements to continually maximize the efficiency of the personnel and Sample Management areas, recommend solutions and implementation of action plans.
- Perform general human resources responsibilities including recruitment activities, performance evaluations, and progressive disciplinary processes, enforces Affirmative Action department goals.
- Provides for safety and welfare of staff and supports/enforces Environmental Health and Safety Policies.
- Act as a mentor to other staff and is looked on as an expert on Operational/eLIMS problems for Sample Management related issues.
- Proactive interaction with internal and external clients, troubleshooting client issues
- Maintains appropriate shipping and receiving permits, including hosting appropriate approval audits.
- Resolves problems and notifies manager of resolution when job is within scope of own ability. Assists in meeting project goals within technical, time and budgetary constraints.
- Develop working relationship with internal clients/suppliers – particularly laboratory personnel and operations. Recommends approach and carries out solution as directed for more complicated problems.
- Able to lead project teams using management and leadership skills
Qualifications
- Minimum Diploma and 1-3 working experience on OPS planning.
- Knowledge and ability to interpret regulatory agency guidelines
- Ability to perform at an advanced level with minimal supervision.
- Ability to accurately interpret and communicate scientific and organization information with internal and external clients.
- Ability to negotiate issues, ideas and suggestions.
- Ability to effectively interact with clients and regulatory personnel.
- Requires strong customer service skills.
- Ability to perform intermediate/advanced computer skills (eg. Word, Excel, PowerPoint, Visio, Minitab). Working knowledge of eLIMS system, preferred.
