Responsibilities
- Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection
- Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation
- Providing timely engineering insights including failure analysis technical reports and presentation
- Analyze product warranty claim and provide modeling on product service life
- Collaborate with cross functional teams, contributing to the domain of product FA or characterization
- Handles customer visits and factory audits and product inspection
Requirements
- Min Bachelor / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)
- Application experience in managing (large) data modelling would be favorable
- Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
- Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors
- Communicate effectively through presentation and technical reports
Please kindly email your resume in Ms Word to [email protected]
We regret to inform that only shortlisted candidates would be notified.
Registration Number: R1328870
EA License No. 22C1026
