Job Responsibilities:
- Front line support via telephone and emails
- Ensure all issues are attended to efficiently
- Manage customers requests and enquiries in a professional and timely manner
- Liaise with vendor on all hosting matters
- Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Performs miscellaneous job-related duties as assigned.
- Purchase/Renew of domains
- Able to perform administrative duties
- Installation and maintenance of both computer hardware and software applications
- Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
- Maintaining our servers
Required Skills
What you will do in this role:
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Relevant experience in supporting IT related duties
- Outstanding customer service skills and a dedication to the customer service experience.
- Knowledge of FTP, DNS and cPanel preferred.
- Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Proven analytical and problem solving skills.
- NITEC/ Diploma in Computer Science, Information Technology or equivalent
