ROLE AND RESPONSIBILITIES
OVERALL ROLE
The assistant facilities engineer will provide assistance to the Facilities Manager in the operational activities in technical services, maintenance and operations, vendor management, finance, contracts and procurement, project management and occupancy services.
MAJOR RESPONSIBILITIES
- Primary responsibility is to assist in managing facility services that includes but not limited to HVAC systems maintenance, building & facility maintenance, Fire and Life safety Systems, as well, JLL subcontractor management programs in a best practice environment by ensuring all service activities and documentation is complaint with good documentation practices (GDP), quality compliance requirements, and applicable standard operating procedures.
- Assist in the day to day schedule of maintenance technicians and mechanics, been responsible for the maintenance execution of the HVAC, internal facility, external facility, tool & die, and electrical systems.
- Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, good catch, investigation or other circumstances which require a facilities maintenance expertise.
- Support EHS team to fully comply with all EHS programs requirements and assist with any technical issues arising from an incident, near miss, good catch, investigation or other circumstances which require building and facility maintenance expertise.
- Responsible for the review and approval of quality compliance deviation and investigation documentation as required by site operating procedures.
- Comply with all requirements of the client contract and meet or exceed key compliance requirements.
- Ensure compliance of all regulatory laws and guidelines are met in accordance to their SOP’s as they relate to the work being scheduled by maintaining JLLs practices across all maintenance activities to meet client and authority having jurisdiction compliance requirements.
- Follow all Company mandated change-control procedures as they relate to best practices and EH&S requirements.
- Assist the FM in meeting or exceeding site key performance indicators (KPIs); monitor service level to identify potential off track areas and plan corrective actions accordingly.
- Assist in the day to day facility operations including but not limited to maintenance, repair, and project management support.
- Works with site team to inspect building and equipment to ensure suppliers are meeting contractual agreements
- Assists in the completion of the facilities operation’s audits and assessments.
- Assists planner/scheduler to monitor, review, prioritize and determine activities required for completion of a work order (WO) and works with mechanics and technicians to insure complex work orders are planned and executed on time.
- Recommend continuous quality improvement practices and look for business efficiencies.
- Support Business Continuity Planning activities and participate as a key team member in responses to emergency situations.
- Ensure client satisfaction with delivery of facility management services and provide support in monitoring and increasing customer satisfaction.
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Prior experience in facilities, property management, project management, hospitality or related field preferred
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
Critical Competencies for Success
Firm First Mindset
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
Project Management & Organizational Skills
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner
Other Personal Characteristics
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Able to work independently
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Exhibits honesty & trustworthiness
