We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.
The role will give you the opportunity to:
- Help customers have the best experience possible with our product working across email, phone and chat
- Be flexible working during business hours but sometimes covering an early morning(from 6am), and up to 2 weekend shifts per month
- Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
- Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
- Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression
