Our language centre is looking for a receptionist / customer service. We are located at the heart of Katong / Joo Chiat area.
Role:
- Handle clients inquiries (walk-in, phone, email, whatsapp messages...)
- Resolve issues and escalate issues as required (claims, schedule conflicts, last minute cancellations)
- Ensure daily operations (taking payments, recording new registration, follow-up of students, printing of attendance sheets, rescheduling...)
- Tidy-up classrooms between lessons when needed
- Working hours Mon to Fri 1.30pm to 7.30pm
Requirements:
- 1st experience as in customer service, sales or receptionist, preferrably in education/tuition/school
- Good presentation and customer-oriented
- Comfortable with clients face to face and over the phone
- Dynamic, self-driven, professional and reliable
- Proficient with Office, email
