System Engineer, Regional Service
Are you a technical enthusiast with flair for effective communication and a passion for on-site project implementation? Can you troubleshoot with finesse and communicate technical solutions effectively? If you are service-minded, technically adept, and ready to work globally, our new Singapore-based position as a Service Support Engineer might be your next exciting challenge!
Duties and Responsibilities
With reference to the Service Lead in AGRAMKOW Asia Pacific, you will be responsible for incoming requests from customers, regarding issues from technical support, maintenance advice to escalation of requests. Channels of these requests can be via telephone, e-mail and/or via our Customer Management System. You will be part of an international service team with colleagues all over the world.
During your onboarding, AGRAMKOW will provide extensive training in Singapore and in the Head Office in Denmark. Your experience in planning, scheduling, and conducting both technical and management facets will shine, as you have strong interpersonal and effective communicative skills and bring them into play. You work both independently and collaboratively across country boarders. You do this in an ambassadorial manner, being aware that you are an important part of our regional center of competences and service support.
In addition to this, you should be open-minded and always be approachable, especially during on-site customer visits. During these visits, you will support and advise customers in any matter relating to the maintenance of equipment, software configurations and training.
You know how to prepare comprehensive project reports and excel at turning project progress into reliable reports. Therefore, basic electrical knowledge and understanding of electrical - and mechanical drawings is a must. Your role also involves preparing of installation drawings, ensuring every detail aligns seamlessly.
The position is located in Singapore. Your travel coverage will be within the Asia Pacific Region. The role will require travel of at least 30% of a year.
You will also be required to provide stand-by cover, that may require attendance at customer site outside of normal working hours.
Skills and Requirements
You hold a relevant technical education, such as a degree in Electronics and Computer Engineering or similar. In addition, the following will be required:
- A minimum of three years’ experience in an industrial or automation-based project environment.
- In depth understanding of IT-hardware and networking concepts.
- Working knowledge of SQL databases and query language is preferred.
- Knowledge of process systems for HVAC or industrial production/manufacturing environment is a plus.
- Knowledge of Data Systems for production/manufacturing environment is a plus.
- Self motivated, enjoys meeting new people and able to work well in a team environment.
As you will be part of an international team, proficient level of English is a must – spoken and in writing. Fluent Mandarin is an advantage.
What We Offer
We offer an exciting newly established position with great opportunity for both personal and professional development. You may be working with our global installation teams from time to time.
We invite candidates for interview on an ongoing basis and close the position once we have found the right Candidate for the job.
