Office Location:
Pioneer Turn (Jurong)
Opportunities & Exposure
1. Drive process optimization in Claims Management
- Perform UAT (User Acceptance Test) on the evolution/ enhancement of a newly developed online tool
- Enhance communication & marketing of new tool - Support roll-out of tool to new sites within APAC
- Provide training to internal & external teams within APAC
- Identify improvement areas and develop an action plan with the project committee to reduce claims
2. Drive improvement in data quality management
- Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Bollore) to fulfill customers’ expectation
- Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
- Initiate corrective actions for procedural or process deficiencies
- Develop common tools to facilitate weekly performance tracking/ reporting and follow-up of KPIs and action plan
