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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Lead, Transformation Centre of Excellence
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Lead, Transformation Centre of Excellence

Income Insurance Limited

As a Transformation Centre of Excellence Lead, you will lead a team of agile, lean, and innovation specialists to continuously inspire and improve the organisation's capabilities and drive the organisation's and people's transformation journey. This role will work closely with divisional stakeholders, CSuites and HR departments to implement change initiatives and transformation frameworks across the organisation's agile, lean and innovation capabilities.

Responsibilities

  • Lead change frameworks across agile, lean and innovation thinking, such as design thinking, customer identification, cross-functional synthesis and horizon thinking, among other frameworks
  • Identify key metrics for tracking change management initiatives and report them for management alignment to drive organisational success
  • Support the Head of Innovation and New Business Models to drive ideations and validations for new digital and innovation revenue streams with the capacity for regional growth
  • Develop and coach the team and representatives across the organisation on the principles of agile, lean and innovation thinking; practices shall be divided and curated for the hierarchy within the organisation
  • Identify opportunities for lean and agile to achieve cost savings efficiency throughout the organisation
  • Reinforce change culture through programmes, events and policies; facilitation of such programmes and events will be required
  • Be the change management lead for the organisation

Requirements

  • An experienced and dynamic change management lead with at least 6-8 years experience
  • At least 5-7 years of experience handling senior stakeholders
  • Hands-on knowledge of agile, lean and innovation principles
  • Experience managing a team with multiple project timelines
  • Interest in innovation across industries and experience working with technology and startups
  • Strong communication, interpersonal and presentation skills with the ability to engage and influence stakeholders at all levels
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