- Coordinate order processing, delivery and returns of customer orders
- Coordinate with courier companies regarding customer’s consignments
- Coordinate with digital sales team on any ad-hoc customer e-mail order
- Respond to customer service emails regarding e-commerce and marketplace orders
- To carry out daily fulfilment (packing) process according to Bacha Coffee quality standards ie, Picking, packing and quality checking of products; Ensuring accuracy of orders picked and packed into sachets and boxes; Gift Wrapping & Preparation and Fixing of Labels
- Maintain high quality control standards of daily operations required by the fulfilment team;
- Assist the e-commerce team in all stock taking operations conducted
- Perform cleaning of general areas within the operations area and maintain cleanliness of personal work stations daily before work ends
- Perform any ad hoc roles as and when required to ensure the smooth running of the e-commerce operations accordingly
- Assist the Corporate Communications team on any ad-hoc orders when required
- Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service
WELFARE & BENEFITS
- Daily Meal Allowance
- 13 Month Salary
- Monthly Incentives
- Birthday Incentives
- Long Service Incentives
- Staff Discount
- Panel Doctors
- Excellent Branding
