XCL World Academy seeking to recruit a Registrar . The successful incumbent would maintain documentation, practices, and procedures to ensure that XCL World Academy abides by all relevant legal and regulatory rules (including CPE rules and regulations).
Ensure that all tasks administrative or otherwise related to enrolment are thoroughly completed and data inputs are updated and managed effectively.
Main Responsibilities
- Student Contract - Ensure the school’s student contract templates have been vetted, updated, and are correct and current. Manage new joiner and returning student contract/addendum process including deferrals and monitor that parents complete and submit on time. Manage DocuSign (update with new contracts, addendums, etc.) and work with the finance department to ensure fees are reflected accurately in the contract
- Student Pass - Manage all processes of the Student Pass including application/renewal for both new and currently enrolled students, conversion from Dependant’s Pass to Student pass, as well as cancellation upon withdrawal. Liaise with family and follow-up with details as needed to ensure that students can be in school on-time for the applied start-date. Check student pass application status daily on ICA Solarplus portal and ensure that the CRM systems are updated.
- MOE Applications - Manage all processes in relation to MOE Waiver applications and withdrawal for Singaporean citizens. Thorough checks on the submitted documents and follow-up as necessary to ensure that students can attend school on time for the applied start date, or as soon as possible. Ensure that the CRM systems are updated.
- Visa - Monitor that all Enrolled students with Dependent’s Pass and LTVP are up to date. Follow-up with families to get the new information then update data and upload relevant documents into the CRM systems.
- Passport (for Student Pass holders) - Monitor that all Enrolled STP holder students’ passports are up to date. Follow-up with families to get the new information then update data and upload relevant documents into the CRM systems.
- Reports/Reporting - Assist in providing reports on a regular and/or ad hoc basis either for internal or external stakeholders. Consistently and correctly send notification to relevant parties for newly enrolled students, deferral, withdrawal, etc.
- Assessments - Arrange and administer assessments (i.e, EAL, CAT4 assessments, etc) as and when required and ensure that the CRM systems are updated with the results and relevant parties (internal and/or external) are notified.
- Admitting students - Ensure that students have submitted all the required pre-requisites before the enrolment date, follow-up with the family and/or Admissions Manager when necessary and update status in the CRM and contact information as needed.
- Other duties as required - Participate during Departmental events such as Open houses, Orientation programmes, and other Marketing and Admissions related events as and when required. Manage department email daily. Assist in processing the transfer of course requests student’s accident insurance claim submissions, student concessions cards and any other requirements deemed by your line manager
Person Specifications
- Diploma/Bachelor’s Degree in any related field.
- Minimum 2- 3 years experience in a school environment would be an advantage.
- Excellent interpersonal skills, verbal and written communication skills, both in person and over the phone
- Outstanding time management, analytical and organization skills.
- High levels of accuracy and attention to detail.
- A team-player who can work with different parties but is able to work independently as well.
- Excellent oral and written English; ability to communicate in fluent Mandarin is a plus
- Models and exemplifies a culture of kindness within the department
- Proficient in using computers and systems; experience in using CRM systems (i.e, OpenApply, iSams, Salesforce, etc) will be an added advantage
Application
Interested applicants,to apply for the role by 8 April 2024.
About us
XCL World Academy is an international school in Singapore for students aged 2 to 18, fully committed to the academic, emotional and social development of its students. We are immensely proud to be the first and only international school in Singapore authorized to offer all four International Baccalaureate (IB) programmes.
We aspire to recruit employees that share and understand our commitment to empowering an international community of happy learners who aspire to positively impact others.We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity and criminal record checks.
