Job Summary
The Care Advisor (2-year contract) supports the Manager (Team Lead) to spearhead Yayasan MENDAKI’s push towards last-mile service delivery (LMSD) to better meet the needs of the Malay/Muslim community. Yayasan MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner with them in their journey of lifelong learning.
Key Responsibility Areas
Outreach - Implement new outreach methods and channels within the boundary of the
satellite centre.
- Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments
- Support the planning, deployment and assessment of outreach efforts
Care - Experiment with innovative client-centric approaches.
- Work with the team and team lead to pilot different ways to assess the needs of clients, including testing and refining them over time.
- Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
- Think outside the box when partnering with the client in problem-solving to meet his/her needs.
- Connect clients to resources and facilitate them in tapping on these resources.
- Advocate for clients at both the individual and macro level, based on ground sensing of the service delivery gaps through our engagements.
Stakeholder Management - Develop good working relationships with local stakeholders under his/her jurisdiction. This includes working with the M3 partners of MUIS and MESRA as well as government and social service agencies in the neighbourhood under his/her jurisdiction.
- Maintain a repository of resources available to meet clients’ needs.
- Develop an effective and efficient process to collaborate with stakeholders.
Administrative - Work with the team in the smooth running of satellite centre operations.
- Collate satellite centre activity data, including activities run in the vicinity or M3@Town, to provide progress updates to management
- Monitor the use and maintenance of satellite centre space and equipment;
- Collaborate with internal departments and partners for utilisation of satellite centre or partner’s premises
In achieving the above, the Care Advisor will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.
Requirements
- A “dare to try” attitude! This is a new phase in our service delivery journey, and we must be prepared to fail, learn from it and try again.
- A growth mindset. We are all learning from one another, including the senior management team.
- Adaptability to change. As this is not a long-established function, be prepared to quickly evolve as we better understand the needs of our clients.
- Excellent organisational, interpersonal and communication skills.
- Able to work independently and in teams.
- Ability to problem-solve – understand the root causes and recommend targeted
