Scope of Position:
To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.
Major Duties and Responsibilities:
- Communicate with our customers in executing export bookings.
- Prepare various export documentation.
- Command in internal export management systems.
- Understand and follow internal standards and process to execute bookings.
- Prepare and document customer’s requirements in SOP database.
- Screening of customer’s creditability before shipment.
- Screening of denied parties before shipment.
- Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
- Handle billings to clients accurately and timely.
- Maintain good relationships with service providers (Shipping lines, trucking companies and CFS Provider and others involved).
- Declare permits if require after passing Customs Competency test.
- Timely responses to emails within 24 hours and phone communication within the same day.
- Escalation of problems to Management when necessary
- Take up additional tasks as required to meet the Department’s needs and goals.
- Meeting 52 hours Training hours per year.
Expectations:
- Provide excellent customer services to both internal and external customers.
- Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
- Perform assigned tasks with great accuracy and in a timely manner
- Good organization skills of priorities and tasks
- Be a good team player with teamwork spirit.
- Demonstrate initiatives in all co-ordination work.
