The Opportunity
- Work with a well-established corporate and investment bank
- Location: Central
The Talent
- Bachelor's degree or higher in Computer Science or related field, or equivalent work experience in the industry. Certification in trade finance or IT will be an advantage.
- Minimum of 1 year of experience in supporting or developing applications for trade finance products such as documentary credits/collections and guarantees.
- Able to perform rotating shift between ASIA and EMEA time
- Strong analytical, logical and problem-solving skills with the ability to understand business processes and workflows of trade finance.
- Ability to multi-task and work independently with minimal supervision and adhere to IT production and deployment standards.
The Job
- You will be responsible for providing technical and functional support to a range of Corporate IT and Security applications related to trade finance. Your main duties will include:
- Communicating with end-users through phone, chat, email, or a ticketing system and addressing their issues or requests.
- Analyzing and managing incidents/problems/requests from users and escalating them to the appropriate level if needed.
- Collaborating with cross-functional teams to troubleshoot and resolve technical issues efficiently and effectively.
- Customizing the application, developing document templates and advices according to the business needs and specifications.
- Supervising and monitoring daily and monthly jobs and ensuring their successful completion.
- Processing and issuing daily, weekly and monthly reports on data and tickets.
- Working in shifting schedules (ASIA and EMEA) to provide 24/7 support coverage.
Next Steps
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)
To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].
All shortlisted candidates will be contacted. All the best!
