Responsibilities:
- Lead ideation, development, launch, and iteration of approaches to improve revenue and user experience for our site across desktop, mobile, and apps
- Manage the entire product lifecycle, from identifying user needs and planning the business case to creating valuable, usable, feasible products and services.
- Support annual planning activities and engage in the development of strategic themes.
- Lead quarterly planning activities and engage in the development of product strategies.
- Develop and implement quarterly product roadmaps to balance business needs and customer/consumer experience priorities within the context of delivering MoneySmart’s strategic themes.
- Conduct market and competitor analysis to assess market needs and ensure products are competitive.
- Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
- Keep an eye out for our users through social networks, conversations with our sales team, events, and face-to-face to continuously make improvements, get new ideas, and better understand our consumers.
Competencies
- Expert in modern forms of product planning, customer discovery, product discovery, product development process, and execution
- Strong analytical, business, project management, and organizational skills
- Exceptional influencing skills
- Self-motivated, positive-thinking, team player, problem-solver
- Entrepreneurial and commercially minded, highly creative, and able to innovate quickly
- Passion for data, testing, and building a world-class customer experience
- Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders, including partners and customers
Requirements
- BA/BS degree, MBA preferred
- Min 4+ years of product management experience
- Deep knowledge of web standards in design and usability
- Understanding of SEA online/ mobile financial product comparison market and competitive landscape
- Expert in the scrum and agile processes
- Expert in product development tools (i.e. Jira, Confluence, etc.)
- Having practical experience with Loyalty Programs and Customer Engagement Platforms is advantageous.
- Prior knowledge of SQL and experience working with data visualization tools is a plus
