Your Role
We are looking for an experienced Retail Supervisor to lead, manage and motivate a retail associates team.
What Will You Do
- To develop operations plans for their teams and make sure those plans are executed.
- To lead, manage and motivate a team of Retail Associates.
- To prepare and update duty roster to ensure accuracy in the Info-Tech HRMS Time Management System.
- To coach and train Retail Associates on GLOB+ system usage.
- To conduct daily briefings to team members before the start of shift duty.
- To provide the team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills.
- To lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering.
- To manage and improve the SOP and procedures related to inventory management at the assigned stores level.
- To attend meeting and conferences when required.
- Able to multitask, while also keeping the customer happy and satisfied.
- To perform any ad-hoc duties assigned by the superior.
What Do We Want
- At least 3 years of travel retail or retail supervisory experience.
- Have excellent customer service and leadership skills.
- Possess a professional and pleasant personality.
- Good interpersonal and communication skills.
- Able to work rotating shift on weekends and public holidays.
- 5 days work week.
