What you'll Do
We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider.
The day-to-day
- Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
- Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
- Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
- Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
- Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
- Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
- Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
- Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
- Full P&L responsibility with monthly reporting to Segment President
- Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.
