Main responsibilities
L2 engineer has a wide spectrum of responsibilities and actions.
He/She will be a technical RUN L2 engineer for workstations support in ASIA. As such, he/she will provide support and act as the L2 engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.
As an experienced professional for Workstation, he/she:
· supports on all escalated incidents from L1
· Tasks and alert management
· Change management – Preparation of roadmaps, execution of RFC
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
Perform health checks as defined and take respective actions
Responsible for service request, change, escalated incidents and other tasks
As a member of ISAP/ITS, he/she:
facilitates collaboration and spread of information from and to the team,
participates to the department’s activities including brainstorming, team building and other team or transversal actions,
fosters innovation mindset,
contributes to ISAP/ITS global branding and communication
focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
· English langage
· Working hours will primarily match ASIA business
· On-call support will be expected on a rotational basis
Qualifications and Profile
· Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
· Experience on technical solution troubleshoot workstations incidents
· In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
· Mind-set for innovation to improve end users experience.
· In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
· Ability to communicate in a highly professional manner with users, internal, and external partners
· Customer service oriented, able to work in a dynamic and fast paced environment
· Excellent communication, interpersonal and troubleshooting skills
· Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
· Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
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