Responsibilities:
- Main liaison for Singapore and Hong Kong clients pertaining the eBanking system, usage and enquiries.
- Provide exceptional service for the private banking clients at the eBanking Service Desk
- Manage, log and closely follow up on all the client’s requests and enquiries that were escalated
- Provide Subject Matter Expert knowledge for a specific focus area e.g. Authentication, Trading, Payments etc.
- Ensure all processes are conducted in accordance to compliance with relevant regulations and internal policies.
- Support any ad-hoc tasks / requests as assigned from time to time.
- Provide support as a team also for Hong Kong Public Holidays.
Requirements:
- Degree with at least 3 years of banking working experience
- Prior experience in client service or call centre has added advantage
- Good understanding of Banking and financial products
- Willing to work in Changi Business Park (Hybrid working arrangement)
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24154
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Sarah Kuan | Registration No: R1105359
