Job Description & Requirements
- Perform route planning and scheduling of daily maintenance Service appointments
- Manage job status updates and attend to customer service request inquiries/appointments via email, phone calls, and text messages.
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
- Interact with customers to provide information in response to service charges and type of service required, feedback and complaints effectively
- Assist to generate new contracts, service contracts renewal, and working closely with the sales representatives.
- Managing budgets for expenses like bonuses, marketing, and travel.
- Making the company's products and services as attractive to potential customers as possible.
- Ensuring adherence to laws, regulations, and policies.
- Prepare and send E-billings after job completion
- Record payments in accounts receivable
- Follow up with customers to ensure overdue invoices are resolved
- Ad hoc duties as assigned
- The ability to multitask, work in a fast-paced environment, and meet deadlines.
- Good administrative, organizational, and problem-solving skills.
- Able to work on weekend and public holiday
