Handle guest requests and takes personal responsibility to meet the requests.
KEY RESPONSIBILITIES:
• Greet all arriving and departing guests with a smile and eye contact.
• Deliver and collect baggage for arriving and departing guests and groups.
• Give guest an introduction to the facilities in the guest rooms, i.e. air-conditioning control, light switches, Safe box, TV, telephone, wardrobe, etc, when rooming the guest.
• Deliver messages and handle requests and questions from guests.
• Check closets and drawers to see if guest have forgotten items when collecting luggage.
• Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.
• Log all delivers to guest rooms.
• Deliver any in-house items or papers to various departments in the hotel.
• Run errands for guest when requested.
• Page guests in public area with the aid of a paging board when requested.
• Be neatly groomed at all times.
• Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.
• Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.
• Answer the telephone promptly and courteously.
• Maintain operating equipment in good working order.
• Keep working areas neat and tidy at all times.
• Undertake assignments as delegated by superiors.
• Ensure guest needs and reasonable requests are met.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assist in keeping the lobby area clean at all times.
• Carry out other tasks as directed by supervisors.
