Job Description:
Perform root cause analysis and contribute to problem solving
Ability to provide continuous improvement initiatives and automating recurring tasks
To provide day-to-day production support for the ITT set of apps covering and set of regular tasks
- Online Services and Batch job monitoring along with recovery in Production
- Application Health Checks
- Scheduled maintenance activities.
- Logging, analysing and resolving the incidents.
- Ad hoc Service Requests
- Ad hoc Batch Jobs Scheduling
- Perform system health check
- Weekly Murex health check
- Daily Murex Live book check
- Batch Job Support
- Monitor EOD and resolve job failures
- Support all upstream/downstream interfaces
- Monitor TWS for long running jobs and escalate to L2
Required Experience:
- At least 2 years working in an Application Support Environment that includes BAU, KPI/KRI measurement, Stakeholder management and Reporting.
Core technical competency required:
- Production Support experience
- Unix and Basic scripting
- SQL, preferably in Oracle
- Good to have Murex Knowledge
- Good to have experience: Apache Server, Citrix user working knowledge
- Exposure to Monitoring tools – TWS, ELK Kibana , Grafana, Open Shift
- With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
- Basic Network troubleshooting and Ticketing tool
