RESPONSIBILITIES 工作职责:
· Reporting to Operation Manager；
向运营经理报告
· Determine program placement based on factors including profit and program size；
根据利润和项目规模等因素确定项目的人员配置。
· Establish and Enforces customer services department policies and procedures.
建立和执行客户服务部的政策和程序。
· Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
通过提供客户服务信息和对战略计划和评估的建议来实现客户服务目标
· Prepares and completes actions plans, conducts customer surveys.
准备并完成行动计划，进行客户调查。
· Monitors and analyzes costs and prepares department budget；
监控和分析成本并编制部门预算。
· Reviews, analyzes and prepares weekly sales management reports, reservation grids, status reports, etc；
回顾，分析和准备每周销售管理报告，保留价格，情况报告等。
· Track contracts and sales potential, ensures that inventory is managed properly；
跟踪合同和销售潜力，确保库存得到妥善管理
· Assist sales people in preparation of contracts and program planning documents；
协助销售人员准备合同和计划文件。
· Phone audits to insure program compliance；
电话审计，以确保程序合规性。
· To make sure all customer service personnel place order correctly.
确保所有客户服务人员正确下单。
· To mentor, teach customer service staff to solve those difficult customer complaints.
指导、教导客服人员解决棘手的客户投诉。
.Promote customer service satisfaction to create awareness of the branding.
提升客户服务满意度，以建立品牌意识。
· Ensures adequate training of staff and employee compliance to organization’s policies and practices.
确保对员工进行足够的培训，并确保员工遵守公司的政策与实践。
· Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.
给出工作方向，解决问题，准备时间表，设定期限，以确保按时完成工作。
JOB REQUIREMENTS 工作要求:
· Min Diploma (Studied in Business Management will be an advantage) or equivalent.
大专以上学历(工商管理专业优先)或同等学历。
· Minimum 8 years of related working experience.
至少8年或以上相关经验
· Independent as well as a team player
具有独立工作能力和团队合作精神
· Displays initiative with a positive attitude
以积极的态度展现主动性
· Good interpersonal and communication skills
良好的人际关系和沟通能力
· Proficient with Microsoft Office.
熟练使用Microsoft Office
· Good command of both English and Mandarin.
良好的英语和普通话能力。
