Key Responsibilities
- Understand, research, and resolve internal and external application and systems issues.
- Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
- Participate in product testing, documentation reviews, and user conferences.
- Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
- Attend Applied Materials’ classes in designated product line and external classes for third-party software.
- Provide on-going training to customers for technical and systems issues.
- Deliver updates and reports to managers, partners and peers
Functional Knowledge
- Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
Business Expertise
- Applies general knowledge of business developed through education or past experience
Leadership
- No supervisory responsibilities; accountable for developing technical contribution
Problem Solving
- Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Impact
- Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Interpersonal Skills
- Exchanges straightforward information, asks questions and checks for understanding
