The Head of Cleaning Department is responsible for providing the overall direction of the organisation within the guidelines set up by the board of directors or a similar governing body. As a systems thinker, he/she strategises and directs operational activities and translate organisational goals into achievable steps, anticipates and stays ahead of trends and takes advantage of opportunities. He/she also mentors the management team as part of succession planning and represents the organisation in meetings with clients and business partners.
He/she is expected to build relationships with stakeholders as part of his role.
This requires him/her to be organised, strategic, adaptable, highly driven and capable of interacting with key stakeholders.
Critical Work Functions:
1. Lead teams
· Develop strategy plans to promote organisation core values
· Manage the professionalism of the staff
· Mentor and lead management staff
· Lead organisational succession planning, capability development and employee engagement
· Demonstrate good knowledge and mastery of ground operations, data reporting, asset management, budgeting, financial counselling and HR processes
2. Drive business operations
· Drive the overall growth of business and operations
· Drive opportunities to improve market visibility and presence of the organisation
· Lead budget planning for the organisation
· Develop Standard of Procedure for all the projects and cleaning staff
· Represent and promote the organisation
· Direct the development and review of operation policies and procedures
· Actively explore, evaluate and prioritize new markets for expansion
· Participate in expansion activities
3. Manage client relationships
· Collaborate with clients to achieve business goals
· Direct the development and review of strategic plans to improve relationships with clients
4. Manage Incidents
· Oversee the conduct and review of contingency plans
· Endorse emergency and crisis management response plans, processes and procedures
· Provide direction on analysed trends of reported incidents
Requirement:
- At least 3-5 year(s) of working experience in the related field is required for this position.
- Preferably Managers specializing cleaning industry (housekeeping, general cleaning)
- Proven leadership qualities and track record for building and managing new functions and high performing teams.
- Prior experience in managing large operations and transitions and know-how of setting up and scaling of new functions.
- Resourceful, driven, adaptive and able to work and deliver in a fast-paced environment under tight timelines
