The opportunity
Unity's Partner Relations team is looking for a proactive, people-centric manager to be responsible for the success of our most valued partners while equipping the Partner Relations team with the knowledge they need to guide the success of Unity's largest customers. In this role, you will manage a team of Partner Relations Managers in Korea, Japan, Singapore, China, and possibly other locations in Southeast Asia serving customers located in those regions.
Working directly with our partners we ensure the success of Unity productions all over the world by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects to AAA console games and immersive multi-user VR experiences, and they’re going to need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you'll never be bored at Unity.
As a Manager, Partner Relations, you're the fuel that keeps the whole operation ticking!
You'll need a deep understanding of Unity's customer's development pathways, help to surface and solve people issues and feed data back directly to our Senior Leadership. Lead customer issues with a calm, diplomatic focus!
Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a customer experience that is world-class. You will enable an encouraging, inclusive culture and proactively seeks to build out a team with a diverse range of skills and experiences.
What you’ll be doing
- Call out urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
- Supervise customer satisfaction and ensure the resolution of emerging issues in real-time
- Build and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity's customer care culture
- Proactively maintain excellent relations between the team and other departments within Unity
What were looking for
- Proven track record of leading high-performance teams & managing large groups of external partners
- Proficient English-speaker with outstanding social & communication skills, and a highly-proactive personality
- Previous experience in a international management position reporting to a global manager ideally at an English-first company
- Able to travel both domestically and internationally
You might also have
- Proficiency in Korean and/or Japanese
- Knowledge of SaaS Customer Success lifecycles and actions
- Previous employment in the games industry, including games services or other intersecting industries
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
