About SAESL
A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.
Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.
- World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
- Industry’s best turnaround time for Component Repair.
- State-of-the-art engine test facility.
- 1,500 employees supporting customers across 6 continents.
Why Join SAESL
- Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
- Training/Career Progression Opportunities
- Job Security
As a dynamic customer-focused professional with a track record in delivering results, you will be responsible for all aspects of the customer relationship to maximise customer satisfaction and business performance. This role also includes undertaking overseas travelling to discharge your duties successfully.
Job Description
- Communicate with customers on all aspects of orders, such as delivery commitments, pricing and engines status.
- Develop overall support packages for commercial issues encountered by customers.
- Accountable for accuracy and timeliness of all invoices.
- Ensure payment for completed work is in line with contractual obligation.
- Resolve invoice queries in line with agreed business objectives.
- Administer warranty claims on behalf of customers.
- Represent customers in internal meetings to ensure customers’ requests and concerns are duly addressed.
- Conduct periodic business reviews with customers.
- Manage ad-hoc requests from customers, including organising line support and parts trading.
- Work closely with various internal and external stakeholders to identify cost saving opportunities.
- Driving or supporting the identification of activities, measures and projects that are required in the wider business to support continuous improvement.
- Ensure that Customer Business Excellence is delivered throughout the business.
Requirements:
- Possess a degree, preferably in Engineering with two years of experience in aerospace business.
- Excellent team member, proactive in managing issues and possess sense of responsibility and ownership in his/her work and results.
- Ability to build relationships both internally and externally.
- Proficient in MS Office applications and Office 365 platforms, experience in SAP will be advantageous.
- Excellent interpersonal and communication skills.
- Able to work independently in a fast-paced environment.
- Multi-tasking, highly motivated with strong drive to succeed and exhibit a high level of integrity.
