Roles/Responsibilities
· Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
· Possess good knowledge on 3 tiers-architecture application to:
o Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
· Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
· Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
· Be able to conduct application capacity planning and perform performance tuning.
· Be able to participate/conduct regular DR simulation/live DR exercise.
· Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.
