Job Description
- Provide L3 Incident Management for the escalated incidents from L2 team and from Users (Global and Regional)
- Assist with troubleshooting & configuration of the technical environment. Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution
- Monitor system performance, availability, and capacity. Respond promptly to notification of potential service issues; Manage and monitors server performance, health and server configuration standards
- Investigating & troubleshooting root causes via problem management
- Responding to L1 and L2 escalations
- Plan and Provide Support for the Changes related to Unix Infrastructure
- Plan and Provide Support for Site-wide BCP exercises and Application specific BCP tests independently
- Manage the Compliance (ESM/Qualys), NPT and mandated global operations deliverables
- Provide weekend support for change implementation and global incident support
- On call support for APAC region
Job Requirements
- Working experience in Banking or Financial institution
- Enterprise Server Support experience with RedHat Linux (RHEL 6/7/8)
- Cluster management skills (PCS, VCS, HACMP)
- Knowledge of SAN, NAS, Network, HBA, FCOE
- Knowledge of DC wide changes in Infra Space
- Experience supporting on various hardware (e.g., Dell, HP and IBM)
- Experience supporting servers on Virtual machines, and knowledge on vSAN, and other
