Job Description
- Implement and maintain VMware virtualised environment including Hypervisors, Clusters, Networking, Datastore vSAN, Horizon, vSphere, vRA, vRO etc.
- Design and implement solutions using Citrix XenApp, Citrix Virtual Apps, and VMware Horizon.
- Automate routine operational tasks and develop dashboards for data visualisation.
- Work with stakeholders to develop automations and integrations for the logging platform.
- Migrate complex on-premises workloads to cloud providers with minimal downtime.
- Provide L3 support to end-users for upgrades and migrations.
- Troubleshoot VMware and Microsoft technologies using tools like Systrack, Splunk, and process monitors.
- Manage incidents, involving multiple technologies, requiring collaboration across teams.
- Utilise ticketing systems (BMC Remedy) and maintain incident/change management processes.
- Possess strong communication skills for presenting to both technical and non-technical audiences.
Job Requirements
- Advance knowledge on Microsoft Excel, formula, pivot, and data collation.
- Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell, PowerCLI, python, etc.
- Expertise in migrating complex on-premises to cloud providers with minimal business downtime.
- Knowledge of ITSM, the BMC Remedy ticketing system, and IBM Tivoli.
- Knowledge of Splunk monitoring and reporting.
- Scripting knowledge to query splunk, tanium, and SQL database.
- Site design and automation on SharePoint, Tableau.
- Knowledge of VMware modules to query and extract data from VMware eSXI, horizon connection server, vROPS.
- VMware Products, VDI, Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO.
- Deep knowledge of tools for troubleshooting VMware and Microsoft technologies Systrack, Splunk, process mon, trace log collection, and dump log analysis.
- Sound knowledge of the incident management process for large-scale organisation requiring multiple team engagement.
- Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
- Customer-facing experience as a technical operations specialist, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to handle incident and run triage involving multiple technologies. Virtualisation, OS, real-time communication, collaboration, Managed print services, and Mobility.
- Certified Kubernetes Administrator
- AWS Certified
