A glimpse of what you’ll do:
- Perform routine monitoring and resolve basic issues according to Standard Operating Procedures (SOPs).
- Follow through the escalation process as necessary.
- Track and manage all incidents to closure within Service Level Agreements (SLAs).
- Provide administrative support to ensure smooth day-to-day operations.
- Perform data management and documentation duties to ensure accuracy of records.
- Generate and prepare reports.
- Source for viable vendors and request for quotations.
- Liaise with internal and external stakeholders on projects to ensure timely delivery.
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking.
- Design and implement automation solutions.
- Support ad-hoc duties and projects as assigned
What you’ll need:
- Diploma in Computer Science or equivalent, polytechnic graduates are welcome to apply, but they must have at least 1 year of IT experience in similar field.
- Willingness and capacity to learn new skills and technology.
- Excellent verbal and written communication skills.
- Meticulous, excellent record keeping and documentation skills.
- Good customer service skills.
- Positive working attitude.
- Some background in IT will be an added advantage
Interested applicants: kindly submit your resume to [email protected]
