- Be the face to the Customer when it comes to matters on quality, food safety, and workplace accountability of packaging
- Establish and maintain relationships with the Customer so that timely communication of information about product performance and safety is delivered
- Provide timely and accurate objective data to Customer SCM and QA leads
- Regularly review and update the Customer to align expectations in the areas of:
o Quality
o Food Safety
- Workplace Accountability
- Manage complaint handling and follow up. Report the root cause and action plans and collate monthly metrics
- Identify customer needs and uncover improvement opportunities within work flow practices
Supplier
- Establish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related matters
- Ensure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliers
- Visit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areas
- Lead continuous improvement in quality performance across product categories with supply partners and category teams to include, but not limited to:
o Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place to
close gaps;
o Implement supplier quality metrics, e.g., complaint rate, quality scorecards, supplier ranking mechanism, GMP/HACCP, GFSI certification, SWA, etc. to track, report, and to lead improvements
o Monitor product performance at suppliers and stores. Actively manage non-conformances from the field
o Identify and implement best practices
o Implement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programs
- Assure that a workable mock recovery program and crisis action plans are in place, communicated, and understood
o Conduct regular product evaluations of local supplier production versus target products and monitor product quality performance
- Ensure packaging standards, specifications, and Global Restricted Substances List (GRSL) are understood, enforced, and complied
- Review packaging artwork
- Integrate the "Voice of the Customer" into packaging specifications
Interested applicants may email resume to [email protected]
Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)
