Job Description
- Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively.
- Support the development and execution of account strategies and contribute to profitable growth.
- Maintain regular client communication, building strong relationships and delivering exceptional customer service.
- Collaborate with cross-functional teams to execute account-related projects successfully.
- Identify and pursue upsell and cross-sell opportunities to grow the account portfolio.
- Participate in preparing and delivering client reports and presentations.
- Actively monitor industry trends and adapt account strategies accordingly.
- Support and mentor junior account management professionals in their growth.
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
- Demonstrated success in account leadership roles, meeting or exceeding sales and revenue objectives and building client relationships
- Leadership and strategic planning capabilities, effective communication skills, and a history of contributing to business growth
- A continuous learner that stays abreast with industry knowledge and technology
- An advanced degree in a relevant field is a plus
- Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are a plus
