Job Profile Summary:
Reporting to Lead of Standards & Assurance, you are a member of the Standards & Assurance (SA) unit. Your mission is to facilitate a clear path for ensuring the development of competencies with focus on Competence and Compliance requirements for Sales Representatives and Supervisors.
You will work closely with Compliance, Learning & Development and Distribution channel management to deliver robust support to the One Agency sales force and other in-house distribution channels. You will stay abreast with all applicable regulatory requirements and company’s policies and provide a comprehensive platform for learning and coaching. In the major course of your work, you will engage and build strong relationships with sales representatives, sales supervisors and business development managers. You will play a critical role in the building and growing of a professional and trusted salesforce.
Job Description:
- Maintain a complete and up-to-date suite of regulatory requirements and company’s policies applicable to One Agency and in-house distribution channels.
- Ascertain alignment with Compliance on the interpretation and understanding of regulatory requirements and company’s policies applicable to One Agency and in-house distribution channels.
- Document and maintain Competence & Compliance manuals specific to One Agency and in-house distribution channels.
- Develop, update and maintain competence-related curriculum contents such as, Leaders Competency, Technical Knowledge Assessment, Competence Clinics.
- Conduct competence-related trainings.
- Support the implementation of record-keeping systems for One Agency to track competency requirements.
- Assess and approve CPD hour application and extension of hours.
- Equip stakeholders with knowledge and application of regulatory requirements and company’s policies applicable to One Agency and in-house distribution channels and work together to identify knowledge and competency gaps and determine areas for improvement.
- Manage and monitor new representatives and newly promoted leaders’ engagement letters and Control Self Assessment declaration & its report.
Who we are looking for:
Competencies & Personal Traits
- Maturity in engaging senior members of the salesforce
- Ability to engage stakeholders independently
- Proficiency in documentation of procedural manuals
- Knowledgeable in regulatory compliance requirements of the Financial Advisers Act and the Life Insurance Association of Singapore
- Exposure in working with sales representatives in a MAS regulated environment
- Familiarity in Needs-Based Sales Advisory Process
- Independent and willing & fast learner
- Collaborative and personable team player
- High attention to details
Working Experience:
- 5 years of relevant working experience in an insurance company, bank or other MAS-regulated financial institution
Education:
- Tertiary educational qualification or professional certification
